Contact Us

Customer Service

US
(888) 848-6825 x9400
support@merchantserviceshq.com

Canada
(855) 839-7280
support@merchantserviceshq.com

Merchants can rely on Total’s Customer Service representatives for help with merchant account issues faced every day – including questions on monthly statements, chargebacks and retrieval requests, and transfer of money into your designated checking account.

 

Terminal Help Desk Support

(888) 848-6825 x9404
terminalhelpdesk@merchantserviceshq.com

For questions about your credit card terminal, scheduling telephone training, replacing equipment, or ordering supplies, our Terminal Help Desk is available 24/7 to keep your point-of-sale terminals up and running smoothly.

 

Sales Partner Team

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US
(888) 848-6825 x9407
partnersupport@merchantserviceshq.com

Canada
(855) 839-7280
partnersupport@merchantserviceshq.com

When Sales Partners need assistance relating to new or existing merchants, the Sales Support Team is ready with answers.