When you make any major purchase, from a home to a new vehicle, you know all too well that the expenditure doesn’t stop there. You take it for granted that you will need to care for and even possibly upgrade your investment on a regular basis.
As a business owner, the same holds true for your point-of-sale system. It is vital that you keep this nerve center of your company properly attended to by purchasing a maintenance agreement for your equipment.
Guard Against the Unplanned
Cars break down; roofs leak and cause flooding. By the same token, your POS system might suddenly stop working, leading to costly and annoying business interruptions as well as disgruntled customers who like the payment process to be as smooth as possible.
A maintenance plan can protect you by guaranteeing prompt and affordable service to your system that keeps downtime to a minimum. What’s more, if you budget your payments for your maintenance plan on a monthly or quarterly basis, they can be quite affordable.
Easy Access to Details about Your Equipment
One compelling feature of a maintenance agreement is that it enables you to create reports that can provide vital information. For instance, you can tell at a glance how your maintenance requirements change over the years, offering valuable insight about when or if it’s time for a replacement.
If you have POS units at multiple sites, you can also keep your finger on the pulse of each and every repair call. If one of your facilities has a disproportionately high number of repair requests, it might be time for you to make a site visit and provide additional training.
Technology is changing constantly; sometimes it seems to have become obsolete before you can even install it. With a POS maintenance agreement, you can get software upgrades as part of the package. In addition, many premium merchant accounts include warranties on your POS system that quickly replace equipment if it malfunctions; automatic shipping of the supplies you need to run your business, including receipt paper; and instant access to all transaction reports.
Averting Future Breakdowns
While a maintenance agreement’s primary function is to address repair or upgrade issues that come up, it also has a preventive function. If your service provider makes a site visit to address one issue and sees that another problem is looming, that situation can be dealt with before it even becomes an issue. The old adage “an ounce of prevention is worth a pound of cure” could not be more true when you are a business owner whose profits depend on your systems running without a hitch.
Your POS equipment represents a critical investment, and it is definitely in your best interest to treat it accordingly. Because of the complexity of the equipment, it should be purchased from a company with the skill, commitment and solid customer support to assist with inventory loading and maintain it to the highest standard.
When you treat this investment with the same care that you give to your home or your car, you will reap the rewards and have peace of mind as well.