Using Your POS System to Help Manage Employees



Your point-of-sale (POS) system is an invaluable tool that can help with numerous aspects of your business’ day-to-day operations. Much more than just a means of processing customer payments, your POS system is also an automated inventory manager, accountant, report generator and marketing assistant.

In addition, it can help you to manage your employees with a higher level of efficiency and fairness.

Take the Glitches Out of Time Clocks

Remove the guesswork from time tracking with your POS. Each employee receives a secure PIN that is entered when clocking in and out. With this system, your workers can also check how many hours they have worked.

Supplement Your Training Tools

Many POS systems are equipped with demo features that allow your new employees to practice tasks before actually encountering customers in real time. This can cut down on human error and lead to more relaxed, positive interactions with your valued patrons.

Enhance Employee Efficiency via Access to Scheduling Tools

With the help of your POS, monitoring and changing employee schedules is a breeze, and it can be done from anywhere. Thanks to these capabilities, you can optimize your staff’s time and ensure that you have enough coverage during the busiest times and not more than you need during quieter periods.

Create Accountability

With your POS, each transaction is marked with the name of the employee who completed it. When staff members know their activity is being monitored, the temptation for theft is reduced and people are motivated to be careful not to make mistakes.

Secure and Compartmentalize Financial Data

Staff members who are only responsible for counter duty do not need to be privy to sensitive financial details. You can set up your POS system to ensure that only employees in vital management positions have access to this information.

Make Tipping Transparent

If you own a restaurant, you know that tips can be an ongoing source of tension among your employees. Your POS can generate reports that enable you to track all of the tips your employees receive, thus making it easier to resolve disputes.

Provide Incentives and Assistance to Staff

Your POS’s ability to generate reports can enable you to help your employees in two important ways. First, you can see who is performing above all others and reward the person accordingly, thus providing ongoing incentives for everyone to improve.

Second, the same report can give you insights into which of your employees might be struggling with their duties. This gives you an opportunity to provide targeted, preemptive training that can not only improve the person’s efficiency and morale but also enable him or her to relate better to your valuable customers.

As you can see, your POS system is much more than a payment processor. By taking advantage of all of its capabilities, you can catapult your business to the next level. As a result, you, your staff and your customers will benefit.