Contact Us

Let us know how we can help.

We’re Happy to Talk!

Whether you need information on a product or are looking for a new career or partnership, we’re always happy to help. Just email, call or complete our form, and you’ll be on your way.

Contact Us

For the fastest response, please use the following directory information for how to best route your inquiry.

For Customer Service

Merchants can rely on Total’s Customer Service representatives for help with questions on monthly statements, chargebacks and retrieval requests, and transfer of money. For product questions, our Merchant Support pages may provide even faster answers.

U.S. Customers
(888) 848-6825 x9400

Canada Customers
(855) 839-7280

Terminal Help Desk Support

For questions about your credit card terminal, training, replacing equipment or ordering supplies, contact our Terminal Help Desk anytime. For product questions, our Merchant Support pages may provide even faster answers.

All Customers
(888) 848-6825 x9404

Current Sales Partner Support

When Total Sales Partners need assistance related to new or existing merchants,
our Partner Support Team is ready with answers.

U.S. Partners
(888) 848-6825 x9407

Canada Partners
(855) 839-7280

New Sales Partner Inquires

If you’re interested in becoming a sales partner, please use the following information:

U.S. Partners
(877) 409-2809
Complete our U.S. partner form

Canada Partners
(855) 839-7280
Complete our Canada partner form

New Merchant Customer Inquiries

If you’re a merchant interested in learning more about our products and services,
please call (888) 253-1463 or complete our web form.

Employment Opportunities

To review and apply for available jobs, please visit our Careers page.

To Visit or Contact Our Headquarters

Total Merchant Services
21650 Oxnard Street, Suite 1200
Woodland Hills, CA 91367
(888) 848-6825