Our Management Team

Leadership you can trust.

Trust Our Experienced Payment Industry Leadership Team

Whether you’re a merchant, partner or prospective employee, you’ll be in good company with Total Merchant Services. Our team of experts has had extensive success delivering innovative products and services for the payment processing, technology and finance industries.

Key Leadership

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JOE KAPLAN – CEO

With more than 20 years of executive experience in payments and finance, Joe Kaplan is a well-known and respected industry leader. He is the Founder of Superior Financial Group, a leading SBA lender, and was the founder and CEO of Innovative Merchant Solutions and Innovative Gateway Solutions, which were both sold to Intuit. Other entrepreneurial accomplishments include being Founder and CEO of SafeID and Innovative Bank. Among his many leadership distinctions, Joe has served as President of the Electronic Transactions Association (ETA) for the global payments industry and was awarded Ernst and Young’s Entrepreneur Award.

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BILL POPOK – CFO
Bill Popok has more than 20 years of experience in finance and accounting, serving in leadership roles across various industries. Prior to joining Total Merchant Services, Bill had a 10-year tenure at Intuit, where he worked as Finance Director and Controller in the Financial Services and Payment Solutions divisions. A Certified Public Accountant (CPA), Bill has also served in senior accounting roles at Zymed Medical Instrumentation and Deloitte & Touche.

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EUGENE LARKIN – CIO
Eugene Larkin has more than 25 years of experience working in IT and technology development, including 15 years of work with payment processing gateways at IBM, Grant Thornton and Caterpillar. He was a key member of the team that architected and developed the Intuit tax gateway. Eugene was also a startup member of Fossil Watches and an employee during the Fossil IPO.

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MIKE VAUGHN – VP, Operations

With more than 15 years of work in payment processing operations, Mike Vaughn leads with experience in a full range of disciplines – from account activations to customer service to risk management. Before focusing on delivering operational efficiencies and exceptional customer service at Total Merchant Services, Mike was the Director of Operations at SafeID. He also worked for 10 years at Innovative Merchant Solutions before and after its acquisition by Intuit, serving in progressively senior operational management roles.

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JACQUELINE RIVAS – VP, Human Resources

Jacqueline Rivas has served more than 22 years in human resources leadership roles. With deep expertise in the complete human resources management cycle, Jacqueline is passionate about strengthening the company’s talent base while delivering a stellar employee experience. At Total Merchant Services, she champions the company’s casual atmosphere, employee engagement and commitment to excellence. A caring leader, Jacqueline also advises and assists the company’s volunteer Miracle Squad with its many community service activities throughout the year.

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ZAVIDA MANGARU – VP, Product

Zavida Mangaru has 20 years of experience in payment and financial services. Prior to joining Total Merchant Services, Zavida was the VP of Mobile Convergence and Digitization at MasterCard, where she developed the strategy, product and platform design for MasterCard’s digital wallet solutions. She previously served as MasterCard’s VP of Global e-Commerce and Mobile Product Development as well as Director of B2B Product Management and Business Development. Before MasterCard, Zavida worked at American Express in a number of capacities, including new product development, global re-engineering and product management.

SCOTT BLUM – VP, Marketing, Business Development and Software Partners

Scott Blum brings 20+ years in executive leadership roles for financial technology companies, including Chief Marketing Officer for Capital Access Network and Director of Marketing and Global Payments for Intuit. Scott served as Senior Manager for Deloitte Consulting, where he focused on strategy and operations for financial services firms.

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