Total Merchant Services, Inc (TMS), a registered ISO/MSP for Wells Fargo Bank, is committed to the safety of your personal, company, and financial information. We value our relationship and your trust. This policy explains how we collect and manage your personal, company and financial information as well as how we care for your privacy and protect your information.
Information Collection and Use
Total Merchant Services provides credit card processing services. If you apply for a merchant account on our website, we require that you provide certain information about your business, including your company’s taxpayer identification number and certain other identifiable information (such as your company’s financial history, when applicable). We also require that you, as the principal or owner of that business, provide certain personally identifiable information, including your name, address, social security number, and email address. This information is necessary to process your application and to contact you.
We require your social security number and your federal taxpayer ID to provide you with a merchant account. When you enter your social security number and your federal taxpayer ID on our registration application form, we encrypt it using secure socket layer technology (SSL). We will use your name and social security number to request a credit report and to obtain a background report on you and your business. We take a number of security measures, such as encryption, to protect the privacy of information about you.
Certain of our websites require that you register before being able to access them. On our websites that require registration, we use the information you provide to determine specific products and services that might be of interest or beneficial to you. On those sites from which you may elect to receive products and services, the information you provide is needed to identify the parties with whom we are dealing. By collecting and maintaining accurate customer information, we learn more about your needs and are better able to provide products and services to you. Regardless of the nature of the information that we collect, we regard all such information as sensitive and will protect its confidentiality.
Information Sharing and Disclosure
We use an outside shipping company to fulfill orders for equipment and supplies. Our contract with this company prohibits it from sharing or using personally identifiable information for any other purpose other than order fulfillment and shipping.
We reserve the right to disclose your personally identifiable information as required by law. We reserve the right to disclose your personally identifiable information when we believe that the disclosure is necessary to protect our rights. We reserve the right to disclose your personally identifiable information in order to comply with an order or judgment from a judicial proceeding, as required by a court order, or as otherwise necessitated, in our opinion by a legal process served upon us or our affiliated companies or served upon the administrators of our websites.
Total Merchant Services may exchange information about the merchant, merchant’s owners, principles, partners, proprietors, officers, shareholders, managing agents, and guarantors, as well as information regarding the merchant’s activity with (i) other financial institutions, (ii) the various credit card associations (iii) any member banks and (iv) the network organizations.
We will occasionally send you information on our products and services. Also, we may use your name and email address to send you a newsletter. To respect your privacy, you can unsubscribe to these types of communications by following the instructions included in each communication. Please see our “Choice/Opt-Out” section.
Based upon the personally identifiable information that you provide us, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account.
We store information that we collect through cookies, log files, and clear gifs to create a “profile” of your preferences. We do not share your profile with other third parties.
If you have voluntarily provided personally identifiable information, we may, from time to time, send you mail or e-mail regarding products and services. We provide you the opportunity to unsubscribe from having your information used for certain purposes. If you no longer wish to receive promotional communications or our newsletter, you can unsubscribe to these types of communications by following the instructions included in each communication or by notifying us by email to firstname.lastname@example.org or by written correspondence sent to:
Total Merchant Services
21650 Oxnard Ave. Ste 1200
Woodland Hills CA 91367
We take every precaution to protect the confidentiality and security of your personal information by using industry recognized security safeguards such as site monitoring, secured networks and servers, firewalls, and encryption. When we ask for sensitive information, we protect it through the use of encryption during transmission, such as SSL (Secure Socket Layer). We regularly test and update our technology to enhance security. No method of transmission over the internet is 100% secure, however. Therefore, while we strive to protect your personal information within industry standards, we cannot guarantee its absolute security.
Our employees are trained and required to safeguard your information. Our strict internal controls limit access to information based on job functionality.
Protection of Cardholder and Customer Data
Total Merchant Services is subject to the rules and regulations of credit and debit card associations and networks, such as VISA, MasterCard, Accel, NYCE, and Interlink. We are also compliant in regards to the security and safeguarding of cardholder information with “PCI DSS”(Payment Card Industry Data Security Standards), and “CISP” (Cardholder Information Security Program). We comply with all related rules and regulations at all times. Total Merchant Services undergoes periodic third-party assessments and network scans to ensure that Total Merchant Services has installed and maintained a firewall configuration to protect data; encrypts transmission of cardholder data and sensitive information across networks; restricts access of data to those that need to know; tracks and monitors all access to network resources and cardholder data; regularly tests security systems and processes; assigns a unique ID to each person with computer access; restricts physical access to cardholder data; and maintains a policy that addresses information security. Additional information regarding these requirements can be found at: http://usa.visa.com/merchants/risk_management/cisp.html
Use of Web Technologies
We employ a software technology called clear gifs (aka web beacons/web bugs), that helps us better manage the content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of a sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifts in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice/Opt-Out”.
As is true of most websites, we gather information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
Manage Accurate Information
If your personally identifiable information changes, or if you no longer choose to use our service, you can visit our merchant forms site,http://merchantforms.com/ to download the corrective action form that is appropriate. You can also contact customer service by email,email@example.com, telephone or postal mail at the contact information listed below to assist you with changes to your account.
In the event that Total Merchant Services goes through a business transition, such as a merger, acquisition, or sales, your personal information will likely be among the assets transferred. You will be notified of any such change in ownership or control of your personal information.
Total Merchant Services
21650 Oxnard Ave. Ste 1200
Woodland Hills CA 91367