Frequently Asked Questions

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Support FAQs

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Using Your Terminal

How do I use my credit card terminal?
I received a “declined” message on my terminal when running my customer’s card, how do I fix this?
How do I change the language on my terminal?
My terminal is no longer working. What troubleshooting steps should I take?
I received a message on my terminal that said “Call Center,” what does that mean?
My receipts are printing blank, what does this mean?
What do I do if I am unable to settle the transactions in the terminal?
What do I do if a transaction will not go through and I have swiped the card multiple times?
How do I accept American Express transactions?
How do I get set up with Gift Cards on Demand?
How do I get set up to process checks?
I just sold my business to a new owner. Can the new owner use my account to process credit card transactions?

Banking & Payments

When will I be charged for processing every month?
Do I have to pay my monthly fees at one time?
How do I change the bank account associated with my merchant account?
How do I change my account information, such as my address and phone number?
How long does it take to receive my money in my account from my credit card transactions?
If I am not processing part of the year because my business is seasonal, do I still pay my monthly service charges when I am not processing?
When will I receive my funds?
What credit cards can I accept?
What are the fees incurred when processing a credit card?
When will my account be debited for monthly processing and service fees?
How do I start processing with Total Merchant Services?

Statements & Reporting

How can I view my statement?
How do I read my monthly statements?
Am I able to access my transactions and batches online?

EMV & PCI Security

What is PCI Compliance?
What is an EMV/Chip Card?
Why Should I Accept EMV/Chip Cards?
Can I accept an EMV/Chip Card payment?
Why are EMV cards more secure than traditional cards?
Is inserting the credit card the only option to process a payment?
Will my customer still have to sign or enter a PIN for credit card transactions?

Accepting NFC Payments

What is NFC?
What is Apple Pay?
Can I accept Apple Pay and other contactless payments?
Are there additional fees to accept Apple Pay and other contactless payment options right away?
How do I let my customers know they can pay with Apple Pay or other contactless payment options?
Will my customers need to sign receipts when using Apple Pay or other contactless payment options?
How do I process returns with Apple Pay or other contactless payment options?